E-Design FAQ

How will you know my style/what I like?

Our e-design questionnaire helps us understand what your personal style is. We also ask that clients provide “inspiration” photos from Pinterest or Houzz to help us better learn your style preferences.

Does the e-design package price include accessories, decor, or furniture?

No. The e-design package price is for the design fee only and does not include the furnishing budget.

How will we communicate?

All e-design services and correspondence for your project will be conducted entirely online. Our online Design Studio allows us to communicate easily through direct messaging within the system. This platform also provides you access to your mood board, floor plans, and product list, and allows us to have direct feedback about individual items.

When & how am I charged?

You are charged a flat fee and are required to pay for your e-design package at selection. Once your payment is made, the process begins. No hidden fees or agenda! Click here to see our Terms & Conditions.

What if I don’t like my e-design?

This is a collaborative process, and it’s important to make sure we design something you love! Our questionnaire and the inspiration photos you provide are the best way to help us understand your style preferences. Different clients require different levels of time and assistance. For those who just need a little inspiration and a solid jumping off point for the layout and design of their space, we offer a customized e-Design Basic Package with a couple of rounds of client revisions. Looking for something more in-depth, thoughtful and custom with the opportunity to make more changes? Then check out our e-Design Custom Premium Packages. You can even add a 2D and 3D floor plans rendering to your e-design package!

I’ve changed my mind — can I have a refund?

All sales are final, and no refunds are provided. It is your responsibility to research and ensure your wants and needs prior to purchasing an e-design package. Please see our Terms & Conditions for additional info.